On Monday night I e-mailed the publishers Opening Chapter and ordered a copy of Derec Jones' novel The Three Bears, having read the first chapter online and enjoyed it immensely.
This is Wednesay morning, 8.15am and I have a copy of The Three Bears sitting right in front of me. Mr Jones has even taken the trouble to sign it for me. I can't wait to read it - fortunately, thanks to their superb service, I don't have to.
Even Amazon couldn't offer a service this good. There's definitely a future for small publishers if they can get their act together the way Opening Chapter has.